1. Delivery Timelines
Standard delivery: 2–7 business days depending on your location.
Express/One-Day delivery (if available): Delivered within 24 hours.
Delivery timelines may vary due to unforeseen circumstances such as weather, traffic, or high-demand seasons.
2. Shipping Charges
Standard shipping: Free for orders above ₹300.
Orders below ₹100 Shipping charges of ₹20 apply.
Express/One-Day delivery: Additional charges will be displayed at checkout.
3. Packaging & Handling
All products are securely packed to avoid damage in transit.
Fragile items are handled with extra care.
4. Order Tracking
Once shipped, you will receive a tracking ID via SMS/Email.
Orders can be tracked anytime under “My Orders” section of your account.
5. Failed/Delayed Deliveries
If the customer is unavailable at the delivery address, our partner may attempt re-delivery.
Incorrect address or refusal to accept may result in order cancellation.
(Food Delivery)
1. Delivery Timelines
We strive to deliver fresh food within 30–60 minutes, depending on the restaurant’s location and traffic conditions.
Delivery time may vary during peak hours, festivals, or adverse weather.
2. Delivery Charges
Delivery charges are dynamic and may vary based on location, restaurant distance, and order value.
Any applicable charges will be displayed at checkout before order confirmation.
3. Food Handling & Packaging
Restaurants are responsible for food preparation and packaging.
Our delivery partners ensure safe handling and timely delivery.
4. Order Tracking
Live order tracking is available in the app.
You can view your order status from “Order History” anytime.
5. Failed/Delayed Deliveries
If delivery is delayed beyond reasonable time, customers may be eligible for a refund or cancellation as per our Refund Policy.
In case of incorrect address, unavailability, or refusal, the order may be marked as undelivered and charges may apply.
6. Delivery location
Delivery facility is available everywhere in India. Currently this application is providing facility on 841219 pin codes. Not delivery available outside India.
Handyman Service Delivery Policy
1. Service Availability
Services are available in selected locations.
Customers must provide accurate address and contact details while booking.
2. Appointment Scheduling
Customers can choose a preferred date and time slot while placing a service request.
Appointment confirmation will be shared via SMS/Email/WhatsApp.
Same-day or urgent bookings may be subject to technician availability.
3. Service Timelines
Our handyman partners strive to reach your location within the scheduled time slot.
In case of unavoidable delays (traffic, weather, emergencies), customers will be informed in advance.
4. Service Charges & Travel Fees
Charges are displayed before booking confirmation.
Additional charges may apply for:
Emergency/express bookings.
Long-distance travel beyond standard service areas.
Materials, spare parts, or extra tasks not included in the original booking.
5. On-Site Service Delivery
Customers are requested to ensure accessibility to the service area.
If the technician cannot access the property at the scheduled time, the appointment may be rescheduled or canceled.
Safety guidelines must be followed by both customers and service providers.
6. Failed/Cancelled Visits
If a customer cancels after the technician has already been dispatched, a visit charge may apply.
No-show or incorrect address will also result in cancellation charges.
7. Customer Support
For rescheduling, cancellations, or delivery-related queries:
📞 call - +91 8789778271 | ✉️ email - apnadealapp@gmail.com